Your after-sales.
Under your name.
Breakdowns, warranties, claims. Whether you manufacture here or abroad, we look after your customers in Québec under your name, in English and French.
- No commitment
- Live in 5 days
Legal warranty: be ready.
Every case is documented, from request to closure.
See what's changingunder24 h
Guaranteed first response to every one of your customers.
- 5 daysto go live, with no setup fees
- 30 daysnotice to cancel, no long-term contract
- EN / FRbilingual service, across Québec
- 100%under your brand: your customers only see you
We take care of everything after the sale.
All services →We answer your customers
A portal and phone line under your brand. Every request is opened and qualified.
Learn moreWe coordinate repairs
Technicians, parts, carriers: we schedule, confirm and follow up.
Learn moreWe report back to you
On the 1st of every month: volumes, response times, recurring issues and improvements.
See what the report coversFive steps. No surprises.
The process in detail →- Step 1
Request received
Through the portal or by phone, under your name.
- Step 2
Qualified within 24 h
Breakdown, warranty or claim: we sort it.
- Step 3
Repair coordinated
Technician, part or carrier.
- Step 4
Customer kept informed
At every step, until it's resolved.
- Step 5
Monthly report
Your summary arrives on the 1st.
All your products, from here or abroad.
Manufacturing in Québec, elsewhere in Canada or overseas? If your products are sold here, we handle their after-sales service.
Industrial equipment
Machinery, tools, production equipment
Appliances
Fridges, washers, ranges, dishwashers
Electronics
TVs, audio, connected devices
HVAC and air conditioning
Heat pumps, air conditioners, heating
Computers
Computers, printers, peripherals
Another sector?
If your products need follow-up after the sale, let's talk.
Write to usFrequently asked questions
Answers to the questions we hear most often, before the first call.
We already handle our after-sales ourselves. Why outsource?
That's exactly who we're for. We free up the time it takes you, with a team that follows every case rigorously while you focus on selling.
How much does it cost?
Our pricing is based on your actual case volume. You don't pay for capacity you don't use, and there are no setup fees. Contact us for a quote tailored to your sector and volume.
What if my case volume is too low, or too high?
The model adapts: whether you have 5 or 500 cases a month, the structure follows. If your volume changes, your pricing follows too, up or down, without renegotiating the contract.
Is every case resolved within 24 hours?
Our commitment covers the first response to your customer: it's guaranteed within 24 business hours, with follow-ups at 48 h and 72 h for pending cases. Full resolution then depends on the case (part to order, technician to coordinate, supplier), but your customer is never left without an update.
Will my customers know they're talking to an outside company?
No. We operate entirely under your brand: emails, phone line and communications. Your customers only see you.
We manufacture overseas. Can you be our after-sales service in Québec?
Yes. Your Québec customers get a local contact, in English and French, in their time zone and under your brand. We coordinate technicians, parts and carriers in Québec, and send you a report every month.
Is the service available in French?
Yes. The service is fully bilingual, in English and French, across Québec.
How long does it take to get started?
Allow 5 business days between signing and handling your first cases, with no setup fees.
How do I end the service if it doesn't work out?
You can cancel with 30 days' notice, with no penalty and no long-term commitment.
Let's talk about your after-sales.
Four fields, two minutes. We'll call you back with a proposal sized to your volume.