How it works
A clear five-step process, from your customer's first contact to the monthly summary.
- Step 1
Request received
Your customer reaches us through the after-sales portal under your brand or the dedicated line. They only see your name, from first contact to closure.
- Step 2
Qualified within 24 h
We open the case, check the warranty, ask for photos and the serial number when needed, then classify the request by category and urgency.
- Step 3
Repair coordinated
We arrange next steps with your technicians, suppliers or carriers: appointments, confirmations and follow-ups.
- Step 4
Customer kept informed
Your customer gets an update at every key step. A pending case is followed up: nobody is left without an answer.
- Step 5
Monthly report
Volumes, response times, recurring issues and recommendations: you know what happened and what can be improved.
Our response times
- 24 hFirst response to your customer, in business hours
- 48 hFirst follow-up on a pending case
- 72 hSecond follow-up if the case hasn't moved
Full resolution time then depends on the case: a part to order, a technician to coordinate, a supplier. Your customer is never left without an update.
Live in 5 days
- We set up the after-sales portal and phone line under your brand.
- We learn your products, your warranties and your partners.
- We agree together on handling rules and which cases to escalate to you.
- We start, and the first report arrives on the 1st of the following month.
Monthly report
- Case volume by category
- Average resolution times
- Most frequent claim reasons
- Customer satisfaction rate
- Recommendations for the next month
Let's talk about your after-sales.
Four fields, two minutes. We'll call you back with a proposal sized to your volume.