Request intake
A custom after-sales portal under your brand and a dedicated phone number. Your customers only see you.
- Online form in your colours
- Dedicated phone line
- Emails sent under your name
Our services
From the first request to case closure, every step is handled under your name.
Case management
Every request is opened, qualified and followed through to resolution.
- Breakdowns and defects
- Warranty requests
- Claims and exchanges
Repair coordination
We book appointments between your technicians and your customers, with confirmations and reminders.
- Technicians and repairers
- Parts orders
- Carriers and returns
Customer communication
Your customer is updated at every key step. They feel looked after, and your brand benefits.
- Acknowledgement of receipt
- Updates at every step
- Resolution confirmation
Monthly report
A clear summary sent on the 1st of each month to help you improve your service.
- Case volume by category
- Average resolution times
- Most frequent claim reasons
- Customer satisfaction rate
- Recommendations for the next month
Full confidentiality
Your data and your customers' data are protected. We operate entirely under your brand.
- Data never sold
- Operated under your brand
- Public privacy policy
Why outsource your after-sales
- Costs less than a full-time dedicated employee
- No setup fees, live in 5 days
- Cancel with 30 days' notice
- Pricing based on your actual volume
- Bilingual service, across Québec
Let's talk about your after-sales.
Four fields, two minutes. We'll call you back with a proposal sized to your volume.