Legal warranty of good working order
Quebec is strengthening the obligations of merchants and manufacturers toward consumers. Well-documented after-sales service becomes an asset.
What's changing for you
The Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods amends Quebec's Consumer Protection Act.
Among other things, it introduces a warranty of good working order for several categories of goods, including household appliances and electronics.
Your customers can claim it directly from you: you need to be able to receive, handle and document every request.
What SAV Québec does for you
Every case documented
Request date, description, photos, exchanges and decisions are recorded from start to finish.
Tracked response times
First response, follow-ups and resolution are dated. You can show your diligence.
A searchable history
The monthly report lists cases by category along with recurring issues.
Consistent answers
Your warranty rules are applied the same way for every customer.
This page summarizes general obligations and is not legal advice. For your exact obligations and the dates they take effect, refer to the Office de la protection du consommateur. Office de la protection du consommateur website
Let's talk about your after-sales.
Four fields, two minutes. We'll call you back with a proposal sized to your volume.